1. PAYMENT
a. WHY WAS MY PAYMENT DECLINED?
In short – to resolve a declined payment, you’ll need to figure out why the payment was declined.
Usually, this involves contacting your bank or credit card company to fix the issue.
Keep in mind that BestDealToday does not decline your payment – your credit card company or bank does. Typically we don’t have the details, and you’ll need to contact your credit card company or bank for the reason.
b. BUT I HAVE ENOUGH FUNDS ON MY CARD, SO WHY IS IT IS DECLINED?
If you couldn’t figure out why your payment was declined, or if you can’t solve the issue, contact the bank that issued your credit card. BestDealToday support can’t help you with any declines. This is because your bank, not BestDealToday, is the one that declines your payment.
Here’s how to contact your bank:
1. Call the support phone number that’s shown on the back of your credit card.
2. Tell the representative that you were trying to pay for BestDealToday, it was an online transaction, but that your payment was declined. Let them know the date, amount, and currency of the decline.
3. The representative will give you the exact reason for the decline and help you resolve the issue.
4. Once the issue has been fixed, try your payment again.
2. ORDER/DELIVERY STATUS
a. WHERE’S MY ORDER?
You can check your order status by entering your email address used for the order and/or your tracking number here:
b. I HAVE NOT RECEIVED AN ORDER CONFIRMATION
Have you completed an order but not received an order confirmation from us?
There are multiple reasons as to why you may not have received an order confirmation:
It is possible that you have entered your email address incorrectly.
Please check your spam folder. It is possible that the order confirmation has been filtered into that folder.
The order process was not completed correctly.
If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form with the subject: “Have not received an order confirmation”. They will then check whether or not your order has come through.
c. CAN I CANCEL MY ORDER?
Please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it.
However, we’re often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of being placed.
d. CAN I CHANGE MY ORDER?
Unfortunately changing your order is not possible.
As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject “Cancelling my order” and provide us with your order number. You can then simply place a new order and effectively change it on your own.
e. HOW CAN I GET MY INVOICE?
Your invoice was sent to the email you provided in your order details. If you haven’t received it, you can visit the link below and enter your email address and/or your tracking number to find your invoice here
3. SHIPPING
a. DO YOU SHIP TO COUNTRY WHERE I LIVE?
Yes, we ship worldwide, except for countries under sanctions and Baltic countries (Latvia, Lithuania, Estonia). If you can choose your country from the Address list – everything is fine – we will ship your desired product to your address.
b. HOW MUCH DOES THE SHIPPING COST?
For a limited time we offer Free Shipping across the world, which is trackable, too.
c. WILL I BE ABLE TO TRACK MY ORDER?
Yes! You will receive a tracking number once your order has been dispatched from our warehouse. You can also track your order here
d. WHEN WILL MY ORDER ARRIVE?
The processing time for orders is 1-3 business days. After that, delivery time within the United States is 5-10 business days, 5-14 business days to Europe and 8-20 business days for the rest of the world. Please keep in mind that during holidays or limited edition launches, this time may vary. Please, be advised that there may be delays in delivery time for orders placed between February 4th – February 20th due to Lunar Holidays in Asia. Thank you for your patience.
e. I RECEIVED A TRACKING LINK BUT THERE IS NO MOVEMENT FOR MORE THAN A WEEK! IS IT LOST?
No, it is not lost in 99% of the cases. Some carriers exchange tracking information with delays and you will see an update only once the last mile carrier receives the package in their depot, for example, UPS, Canada Post and some others. Rest assured your order is on its way to you and it will be delivered as for thousands and thousands of our valuable customers around the globe.
f. WHAT TO DO IF MY ORDER WAS DAMAGED DURING TRANSIT?
If your order was damaged in transit, we will be more than glad to offer you a free of charge replacement, please contact our Customer Support Team via Contact us Form.
Kindly note that you will have to provide us with:
Pictures of the damaged item;
Pictures of the damaged packaging
**The damaged item will have to be returned for inspection to our return address provided by our Customer Support Team**
***Please note that not clearing the item out from customs, refusing or not claiming the order, providing a wrong address might cause the parcel to return back to us or be disposed of, in such case, a restocking fee of 15% will apply as per standard return policy, furthermore, $10/device return shipping costs will be deducted from the total amount of the refund***
4. PARTNERSHIP?
I would like to become your Affiliate partner. Where do I sign up?
We work with a lot of affiliate channels, and we are sure we will do a great business together. Kindly sign up here or submit your request to: affiliates@bestdealtoday.net and we will contact you shortly.
5. DID NOT FIND ANSWER TO YOUR QUESTION?
Contact us here: